Customer information

Metma

LOGOKRUG, LOGOTELLER and further categories still to come are products of Metma.

Madeleine Heinrich

Schauberger Straße 20

96355 Tettau

Tel: +49 89 85642679

Email: info@logokrug.de

VAT identification number pursuant to Section 27a of the German VAT Act: DE360019223

We sell to adult consumers resident in the EU and to businesses and legal entities established in the EU.

We ship to the countries offered in the shop and at checkout. Pickup is available. Part of an order can be collected and the rest shipped.

All prices include statutory VAT and are total prices in euro.

Shipping costs, pickup costs and the free-shipping threshold are shown in the shop and at checkout. We ship with DHL.

For pickup, the fee shown in the shop applies. We keep the pickup address (name, street, postcode, city) in the shop settings and show it in the cart, at checkout and in order emails.

The following payment methods are available at checkout if enabled in the shop:

• Invoice by bank transfer, with the payment period stated on the invoice
• Online payment via Stripe: card, PayPal, and Apple Pay or Google Pay if your device supports them

Online payments are collected at checkout. For invoice, we send the invoice by email.

Shipping times and the lead time for pickup are shown in the shop and at checkout. Personalised items may take longer.

Shipped orders go as a DHL parcel to the stated delivery address. For pickup you collect the goods at the displayed location at the agreed time. For mixed orders only the shipped part goes to DHL.

The delivery period begins one day after the contract is concluded for online payment, and one day after the invoice is received for invoice payment. The period ends on the last day. If that day is a Saturday, Sunday or a public holiday at the place of delivery, the next working day applies.

German is the only language available for concluding the contract.

The contract text is stored by us and is not accessible to you after the order is completed. You may print the contract text after submitting the order and will receive order confirmation reflecting the contract content once the contract is formed.

The following technical steps lead to an order in the online shop:

When you find a product you wish to buy, add it to your virtual cart by clicking “Add to cart”. You can view the cart at any time via “Go to cart” or the cart icon. You can remove products using “Remove” or the “X” icon. To start checkout, click “Checkout”. After entering your personal details, the items in your cart are listed again so you can review, change, or correct them. These steps are not legally binding. Only by clicking “Place order with obligation to pay” do you submit a binding offer to conclude a purchase contract.

We confirm receipt of your order without undue delay by electronic means.

A contract for the goods you ordered is formed when you receive acceptance / order confirmation from us within the acceptance period, we accept your offer by conclusive conduct within that period, or the ordered products are dispatched to you within the acceptance period.

If you submit an order by phone, fax, post, email, or otherwise, you make a binding offer to purchase the listed products. A contract is formed under the same conditions as above.

Presentation of our product range in the online shop, advertisements, or catalogue does not constitute a binding offer in the legal sense.

a) Purchase

If you are a consumer and buy one or more goods from us online, you have a right of withdrawal unless one of the exceptions below applies:

The right of withdrawal does not apply to contracts for goods clearly tailored to personal needs, such as personalised LOGOKRUG items.

Other statutory exceptions remain unaffected.

You bear the direct return shipping costs for a justified withdrawal.

b) Model withdrawal form

To exercise the right of withdrawal, you may use the model withdrawal form . You also receive it by post with delivery and/or by email with our order acceptance. To withdraw, complete the form and send it to us:

Metma

Madeleine Heinrich

Schauberger Straße 20

96355 Tettau

Email: info@logokrug.de

Statutory warranty applies. In case of warranty, please send the goods together with your claim to

Metma

Madeleine Heinrich

Schauberger Straße 20

96355 Tettau

Since 2016, the EU Commission has provided a platform for out-of-court dispute resolution for contractual obligations from online purchase or service contracts between consumers in the EU and traders established in the EU. The platform is available at:

https://ec.europa.eu/consumers/odr/

Our email address is: info@logokrug.de

We are not obliged to participate in dispute resolution before a consumer arbitration board and are not willing to do so.

Nevertheless, we endeavour to settle differences with our customers amicably. You are welcome to contact us at info@logokrug.de .